Last updated: 12 October 2023
Introduction
Welcome to Cart Whisper ("we," "us," or "our"). We are committed to respecting and protecting your privacy. This Privacy Policy describes how we collect, use, and share your personal information when you use the Cart Whisper App (the "App") and visit our website ("Site"). By using the App or accessing the Site, you agree to the terms of this Privacy Policy.
Information We Collect
We collect different types of information from our Site visitors and App users as described below:
From Site Visitors:
Inquiry Information: We collect content submitted through contact forms on our Site.
Analytics Data: We collect analytics data using cookies associated with Shopify and Google Analytics with your explicit consent.
From App Users:
After you install and grant permissions to the App, we collect the following information from your Shopify store:
Store Information: This includes Store ID, Store Plan, and Store Domain.
App Utilization: We collect information about the App's usage, including installation, upgrade, uninstall dates, all operations within the App, device used, browser information, and operating system.
We may collect the following information from your store visitors to enable the App's functionality.
Customer names, email addresses, phone numbers, geolocations, and IP addresses.
Information We Do Not Collect from your store visitors
We do not collect physical addresses.
How We Use Your Information
We use the collected information for the following purposes:
Store Information: To support App features and functionality.
Store Owner Communication: To provide Support, Information, updates, or advertising related to our products and services.
App Utilization: To enhance the App's user experience.
Analytics Data: To customize the Site and improve your experience.
Sharing Your Information
We may share your information in the following circumstances:
Legal Compliance: We may share your information to comply with applicable laws and regulations, respond to lawful requests, and protect our rights.
We may share some information with third parties solely for the App's functionality and not for advertising purposes.
Consent: We will not share other information with third parties without your permission.
Your Rights
If you are a European resident, you have the right to access, update, or delete your information. Visit your App account > Settings > Privacy to exercise this right. For European or Californian store visitors, you can adjust customer privacy settings in your Shopify store to limit tracking.
Data Retention
We retain collected information until you exercise your right to delete the data or uninstall the App with data deletion. Disable Cart Whisper tracking in Settings > Account Privacy to stop sharing order information.
Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory reasons. The revised policy will become effective upon posting.
Contact Us
If you have any questions or concerns about this Privacy Policy, please get in touch with us at support@cartwhisper.com.