How to See the Real-time Activity of Your Shopify Store?
A guide on how Cart Whisper enhances Shopify's Live View to provide deeper insights and higher engagement.
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What Shopify Live View Offers
Shopify Live View is a powerful reporting feature that provides Shopify store owners with a real-time view of store activity. Here are its key offerings:
Live View Dashboard: This feature provides an analytics overview of your store's activity, displaying essential metrics and interactive features.
Visitors Right Now: Shows the number of active visitors on your store in the past 5 minutes.
Total Sales: Provides the total value of sales made today, calculated as gross sales minus discounts, returns plus shipping, and taxes.
Total Sessions: Displays the total number of sessions your store has had since midnight.
Total Orders: Indicates the total number of orders placed since midnight.
Top Locations: Highlights the geographic regions where the most visitors originate since midnight.
Customers: Breaks down new versus returning customers.
Top Products: Displays the most popular items based on total sales for the day.
Customer Behavior: Shows real-time customer actions, including:
Active Carts: Number of sessions with one or more items in the shopping cart.
Checking Out: Number of sessions where customers have progressed to the checkout page.
Completed Purchases: Number of sessions where customers have completed their purchases.
Geographic Insights: Includes a map showing regions where store activity occurs, with real-time data visualizations.
How Cart Whisper Takes Real-time Monitoring to a New Level
Cart Whisper builds upon the basic functionalities of Shopify Live View and offers advanced features tailored to give store owners a competitive edge. Here's how it enhances Shopify’s Live View:
Enhanced Real-time Insights
Detailed Customer Activity:
Monitor Add/Remove Actions: Cart Whisper allows merchants to see what customers add or remove from their carts in real time.
Visitor Tracking: Understand customer behavior with insights into the pages visited by every customer, not just those who add items to their cart.
Customer Information: Access to specific customer details like location, IP address, and the device they are using. If logged in, the merchant can view the customer's identity, which is beneficial for B2B sites.
Customizable Widgets
Unique Cart IDs: Every shopping cart is given a unique ID, displayed on the cart widget. Helps customers and support teams communicate effectively.
Widget Options: Offers three types of widgets—simple, modern, and comprehensive. The comprehensive widget includes form submissions for customer queries.
Personalization: Customizable text, borders, colors, and placement of widgets to suit business needs.
Interactive and User-Friendly Map
Comprehensive Activity Map: Provides detailed visitor information, displaying real-time regional trends and hot spots.
Notifications
Banner Alerts: Notifications for new requests appear as banner alerts in the app's dashboard.
Email Notifications: Both merchants and customers receive customizable email notifications for support requests and acknowledgments.
Exit Intent Popup
Configurable Popups: Triggers a customizable popup when customers are about to leave the cart page or after spending a certain amount of time on it. Helps capture potential sales.
Comprehensive Analytics
Insightful Metrics: Offers detailed analytics, including total cart value, total cart count, average cart value, draft orders created through the app, top products in carts, and customer locations and devices.
Conclusion
Cart Whisper surpasses Shopify's Live View by providing superior, more detailed insights and tools. It empowers store owners to drive more sales, improve customer understanding, and optimize store performance in real-time.